Laundry Facility Management

Our leaders work directly with all members of the laundry management team so they will obtain the best results in the performance of their duties and grow in value. The responsibilities and goals of each member of the team will be defined, developed and reviewed on a regular basis.

Our efforts will include indoctrination and familiarization with wash formulae, equipment operation and capacities, linen classifications, workflow and scheduling strategies, productivity, employee training, production standards, linen distribution, preventive maintenance, employee morale, quality control, inventory maintenance, etc. Each will receive individual and team on-the job training by persons experienced and knowledgeable in all facets of institutional laundry operations, as well as reference documents, detailed follow-up memoranda, sample forms, electronic spreadsheets and other such materials.

ATS assigns a Regional Manager to oversee our Management Development Program. He/she will be accountable and report directly to our client’s senior executives regarding our progress. Our Manager will have a dual reporting responsibility to both the appointed client senior executives and our Regional Manager.

Develop a plan for maximum utilization of equipment compatible with the existing laundry volume, current space allocations, workflow and practical production schedules. Based on our experience with the existing equipment and systems, we will advise on practical methods to achieve optimum production, trouble-free functioning, and proper maintenance.

Install systems to:

• Collect and report on information relative to usage.
• Establish and continuously adjust par levels and delivery quotas.
• Interface with production planning, delivery quota and weight management systems.
• Regulate circulating inventory levels.
• Project new purchasing and warehousing requirements.

Implement systems and procedures aimed at increasing operator productivity to its highest practical level. Provide training to improve handling techniques and efficiency, simplify the work effort, increase productivity and cultivate a cooperative spirit among the workers.

Revise and improve work methods in all aspects of the operation to achieve the highest-level, lowest-cost performance in every sub-department.

Work with supervisors to assure that production standards for each task and machine are regularly achieved. Establish procedures to optimize employee performance.

Develop a weekly and daily production scheduling system tied to customer occupancies. Train supervisors to gauge productivity, throughput and scheduling as a means of regularly achieving daily production quotas.

Install a management information system to assure that record keeping and the associated methods for measurement of operator output, hours worked and productivity in all departments are properly maintained, interpreted and utilized.

 ATS understands that our business partners place a high value on quality and service. We will thoroughly review existing quality and service program and introduce a formalized quality assurance program to track performance in the areas of service and quality. Our program is designed to solicit, and measure quality feedback as rated by customers of the laundry and monitor service performance using tangible measures.

Review and recommend improvements to standards of usage, par requirements and usage policies. Develop a linen and uniform information management program to monitor usage as a means of continually revising par levels, to pinpoint specific areas of excess and for proper allocation of Laundry costs to the various hotel users. Periodically review the utilization comparisons and comment on possible areas for reduced consumption or loss.

At periodic intervals, audit and review the entire laundry operation with emphasis on costs and budgetary control. Issue a summary report on the existing situation with comparisons to established budgets, goals and other objectives.

We place a significant focus on the security and safety of our client’s and the ATS staff, customers and the environment. We will develop and implement our aggressive safety management program.

Our programs of preventative maintenance, coupled with our strong on-site and corporate support, will maximize the life of the laundry’s assets. We will be excellent stewards of our client’s building and equipment.

We will conduct a thorough energy audit for the laundry facility, which typically finds opportunities to reduce the overall cost of energy in the laundry.

Our initiatives to reduce energy costs will not end at an initial study. On a periodic basis, we will conduct full energy audits to assess the progress of our initiatives, measure compliance, and explore new opportunities. As a large utility user, we believe we have a responsibility to the community and our customers to be proactive and environmentally responsible in this area.

The ultimate product of the laundry depends upon the accuracy of the jobs performed and the dependability of the service. To provide information on our performance, we routinely report on the following elements:

• Billing accuracy: Clean and soiled pounds shipped and received.
• Washing performance: Wash-piece test services and reports.
• Service dependability: On-time deliveries.
• Process quality: Audits of equipment, systems and products.

Develop and install an Emergency Backup Plan with an existing area laundry for emergency backup service.